Last updated: 15 October 2026 · England and Wales law
These terms are between you (the client) and UBL Holdings Ltd (company no. 11940647), trading as NameOnAI (“we”, “us”). Registered office: Henge Barn, Pury Hill Business Park, Alderton Road, Towcester, NN12 7LS. Contact: [email protected].
1. Services
We provide done-for-you AI-visibility (AEO) services for B2B software companies:
Mini-Audit: £297 fixed price. A PDF covering 15 buyer prompts across ChatGPT, Perplexity, Gemini and Google AI Overviews, delivered within 3 working days of cleared payment and receipt of your intake answers. If you order the AI Visibility Fix within 30 days of the audit invoice date, the £297 is credited in full against it.
AI Visibility Fix: £797 fixed price (£500 after the audit credit). The deliverables listed on our site (schema, llms.txt, page rewrites, comparison and "best of" pages, listings, review prompts, a roundup pitch list and a before/after mention report), delivered within 10 working days of the date you give us the access we need (CMS access, or a named developer for a hand-over pack).
Retainers: Maintain £497/month, Grow £997/month, Lead £1,497/month, with a 3-month minimum term and the monthly deliverables listed on our site.
Deliverables, prompt counts and timelines are as described at purchase or in a written statement of work. AI answers and search results change; we do not guarantee rankings, AI mentions, citations, traffic or revenue.
2. Ordering and payment
Orders are accepted when we confirm in writing and issue an invoice. Prices are in GBP. UBL Holdings Ltd is not VAT-registered, so no VAT is charged. Invoices are payable by bank transfer within 7 days. Work starts after cleared payment. Retainers are invoiced monthly in advance.
3. Client responsibilities
Provide accurate company and contact details
Ensure you have authority to instruct us for the brand audited
For the Fix and retainers: timely feedback, CMS/access as agreed, and accurate product facts
4. Refunds
Mini-Audit: Full refund if we have not started substantive work. If we miss the 3-working-day delivery, we will either complete it urgently or refund it, at your choice.
AI Visibility Fix, on-time-or-refund guarantee: If we do not deliver every listed deliverable within 10 working days of receiving access, we refund the Fix fee paid. The delay clock pauses while we wait on you (for example access, approvals or G2/Capterra email verification).
Retainers: 3-month minimum term, then monthly. Cancel with 30 days' written notice after the minimum. Fees for a month that has started are non-refundable.
Chargebacks without contacting us first may suspend delivery.
5. Intellectual property
On full payment, you receive a licence to use the delivered PDF and recommendations for your internal business purposes. Our templates, scoring methods, prompts libraries and website remain our IP. You must not resell our reports as a competing product.
6. Confidentiality and publicity
We keep non-public client materials confidential. We may list your company name/logo as a client only with your prior written consent. Public demo audits of third-party brands use only public information and are labelled as demos, not endorsements.
7. AI-assisted delivery
We use AI tools under human direction. Outputs can contain errors; you should review before relying on them for legal, financial or technical decisions.
8. Liability
Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law. Subject to that:
We are not liable for loss of profits, revenue, goodwill, data, or indirect/consequential loss
Our total aggregate liability arising out of or in connection with a service is limited to the fees you paid us for that service in the 3 months before the claim (for one-off audits: the fee for that audit)
9. Indemnity
You will indemnify us against claims arising from materials you supply or from your public use of our deliverables in a misleading way.
10. Termination
Either party may terminate a retainer for material breach not remedied within 14 days of notice. We may suspend work for non-payment.
11. Governing law
These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
12. Changes
We may update these terms for new purchases; existing paid engagements continue under the terms in force at purchase unless we both agree otherwise.